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Questions

Your Details

I have moved to a new address or changed my email. How can I update my contact details?

Purchases, Delivery and Returns

What is a shopping cart?
What will happen when I click the Checkout button?
What options can I use to pay for my order?
I placed an order with BOS Australia, and I would like to know whether it has been sent yet.
How will my order be delivered?
Some of the items I received are faulty or are not what I ordered. Can I return them?

Privacy and Security

How do I know that my credit card and contact details are safe when I deal with BOS Australia online?
What information do you keep about me? How do I know that the information I give you will not be used to send me unwanted advertising?

Shopping

What taxes will I be charged?

 

Answers

Your Details

I have moved to a new address. How can I update my contact details?

Drop us a message using the contact form or via email and we can update those for you.

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Purchases, Delivery and Returns

What is a shopping cart?

Like a shopping cart in the physical world, your shopping cart contains any items you have ordered from us but have not yet paid for. When you proceed to the checkout, the contents of your shopping cart will be added up to determine the amount payable. You can view your shopping cart before you go to the checkout and change the quantities of items or remove unwanted items. Click here to view your shopping cart.

What will happen when I click the Checkout button?

When you are ready to finalise your order, click the Checkout button to proceed to the checkout page. You will be asked to add your contact details if you have not done so before. You also need to choose the delivery option and payment option you wish to use. When you have entered this information, you will be guided through the secure payment process for the option you have chosen. Once your payment is approved your order is complete, and we will send it to you as soon as possible.

What options can I use to pay for my order?

You can pay for your order in several ways:

  • By credit card, using our secure credit card processing facility. We currently accept MasterCard and Visa.
I placed an order with BOS Australia, and I would like to know whether it has been sent yet.

You can send us a message using the contact form or via email and we can check on it for you.

How will my order be delivered?

 

  • Standard Post: Goods will be shipped by Australia Post or a courier at our discretion.

Please allow up to 5 business days for dispatch of Adoption packs. Delivery after dispatch can take up to 7 working days depending on location.

 

Some of the items I received are faulty or are not what I ordered. Can I return them?

Yes, however please contact us directly about returns as all merchandise is shipped directly from the manufacturer.

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Privacy and Security

How do I know that my credit card and contact details are safe when I deal with BOS Australia online?

Your security is extremely important to us. We have invested in state-of-the-art eCommerce security systems to protect our customers. We never actually handle or record your credit card number – it is transmitted over a secure connection to a specialist credit card processing company. Click here to learn more about how we protect our customers’ details.

What information do you keep about me? How do I know that the information I give you will not be used to send me unwanted advertising?

As well as being bound by the Commonwealth Privacy Act, everyone at BOS Australia adheres to our strict privacy policy, which outlines what information we gather and how we use it.

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Shopping

What taxes will I be charged?

BOS Australia prices include Australian Goods and Services Tax (GST) which is currently 10%.

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If you still have not found the information you need, please contact us in person with your enquiry.

How Can You Help

There are lots of ways you can support orangutans and help ensure the survival of this precious ape.

Adopt an Orangutan

Adopt an Orangutan

Orangutans are endangered and at risk of extinction. Habitat destruction means hundreds of orphan orangutans need to care for every year. You can help by adopting one. Their dedicated ‘nannies’ teach them everything they need to know for when it’s time to release them back to the wild. You can follow their progress through Forest School.

Adopt Now
Make a Donation

Make a Donation

Please help the Orangutans in their struggle for survival. Your donation is important and goes directly to BOS Indonesia. By donating, you are helping bring this noble yet endangered species back from the brink of extinction and on a path to freedom - from rescue to rehabilitation and release.

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Visit Our Shop

Visit Our Shop

The perfect gift for any occasion! Choose from our selection of instant gifts that directly support our orangutans. You can buy a wheelbarrow, provide food for an orangutan for two months or lots more. You will receive a certificate, personalised with the name of your choice - perfect gift for you or a friend.

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