These policies pertain to Australian purchases only.

Unopened or defective merchandise may be returned to BOS Australia within 90 days of original purchase date. BOS Australia requires valid identification when processing all returns and exchanges without an original receipt. Valid identification is also required to receive or redeem a non-transferable merchandise certificate or mail check.

Online returns

Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 90 days of the invoice date. A mail cheque may be issued when original form of payment is unavailable for credit.

BOS Australia accepts your cheque by utilizing an Electronic Funds Transfer (EFT) system. In the event that the EFT or draft is returned unpaid (or, if a paper cheque is accepted and the cheque is returned for any reason), there will be a return fee, as permitted by State or Commonwealth law, of $20 or more (which may include fees, collection costs and applicable state taxes). This fee may be presented to your bank electronically or submitted via a paper draft.

Returning or Exchanging Items by Mail

To return any BOS Australia Online purchase by mail:

  1. Notify us at of your intention to return the product(s), including the reasons you are returning them and whether you want a refund or an exchange.
  2. We will contact you with a return authorisation along with any special instructions.
  3. Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid – we do not accept C.O.D. deliveries.

Send returns to:
BOS Australia
PO Box 3916, Mosman, NSW 2088

We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.

Credit Card Refunds

On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

How Can You Help

There are lots of ways you can support orangutans and help ensure the survival of this precious ape.

Adopt an Orangutan

Adopt an Orangutan

Orangutans are endangered and at risk of extinction. Habitat destruction means hundreds of orphan orangutans need to care for every year. You can help by adopting one. Their dedicated ‘nannies’ teach them everything they need to know for when it’s time to release them back to the wild. You can follow their progress through Forest School.

Adopt Now
Make a Donation

Make a Donation

Please help the Orangutans in their struggle for survival. Your donation is important and goes directly to BOS Indonesia. By donating, you are helping bring this noble yet endangered species back from the brink of extinction and on a path to freedom - from rescue to rehabilitation and release.

Donate Now
Visit Our Shop

Visit Our Shop

The perfect gift for any occasion! Choose from our selection of instant gifts that directly support our orangutans. You can buy a wheelbarrow, provide food for an orangutan for two months or lots more. You will receive a certificate, personalised with the name of your choice - perfect gift for you or a friend.

Shop Now